You've replaced your smartphone and no longer get Duo Push notifications. Follow these instructions to enable Duo Mobile on your new phone.
If your new phone has the same phone number:
- Visit https://sam.davey.com
- If prompted for 2FA, click "Enter a Passcode" then click "Send me new codes"
- Enter the PIN that is sent via text message to your phone
- In SAM, visit the "Duo Security" tab under "My Profile"
- Click on the QR code icon next to your phone in the “Duo Authentication Devices” section.
- If you are signed into SAM on a computer: open the Duo Mobile app on your phone, tap the + symbol, and scan the QR code with your camera
- If you are signed into SAM on a smartphone: tap on the link below the QR code to get an activation link sent to you instead.