Autopilot is a user-driven process to configure and install all necessary applications, apply security policies, and prepare the device for company use when it is first powered on. Follow the guide below to configure a new Windows 11 machine.
IMPORTANT: DO NOT CONNECT TO DAVEY WIRELESS OR PUBLIC WI-FI DURING SETUP OR IT WILL FAIL. IF YOU'RE AT THE CORPORATE OFFICE IN KENT, YOU MUST USE A HARD-WIRED CONNECTION.
These are your options for connecting to the internet during setup:
- Plug in with an ethernet cable, giving you a hard-wired connection. This is preferred.
- If you’re in a Davey office and you must use Wi-Fi, connect to Davey GUEST Wireless. The password is “davey1880”. The guest wireless does NOT work if you're at the corporate office in Kent. You must use an ethernet cable. If you do not have one, please visit the IT office.
- Connect to your home Wi-Fi or your Hotspot (we recommend avoiding the hotspot, if possible, due to their unreliable connection, but it can work).
PLEASE BE ADVISED: THIS PROCESS MAY TAKE UP TO AN HOUR TO COMPLETE.
Autopilot Begins:
1. Unbox the computer, plug in all your cords (power, ethernet, monitors, dock, etc.), then power on the computer.
2. The Autopilot process begins. Select your country/region, connect to a network (NOT Davey Wireless), then sign in using your Davey email address and password.
3. Device setup begins. This takes roughly 30 minutes to complete, depending on your connection.
4. Once device setup is complete, you will need to log in to Windows to continue. After logging in, it should resume setup.
Note: You may need to log in to the VPN if you are outside of a Davey office to continue setup at this point. You can do this by clicking the "sign-in options" button under the login field. Select the FortiClient Logo (Red Shield Icon), and sign in. You will have to approve a DUO Push.
5. You will see this screen after signing in. The system will restart when complete. When it's finished, sign into the computer again.
6. Once you’re logged in, this window will appear in the corner indicating the setup is continuing in the background and you may be required to restart.
Setup Complete
You may now log in and use the system as normal. Other required apps may continue to install in the background.
If you’re searching for an app that is not installed automatically on the system, please check the Self-Service Client to see if it’s available to install there. You can go to the start menu and type in “Self Service Client” to find it:
For issues during setup, please reach out to the Service Desk at help@davey.com or call 330-673-9515 x8555. Knowledge Base articles available at help.davey.com.
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