Windows 11 Autopilot

Matt Stuczynski

Updated January 30, 2026 15:42

Important Setup Requirements:

Please make sure you have Duo Mobile set up on your phone prior to starting this process. You will have two Duo prompts to approve; one right after you sign in for the first time, and a second one after the device reboots and you sign in the second time.

IMPORTANT: Do NOT connect to Davey Wireless or any public Wi‑Fi during setup — the process will fail.

**If you’re at the corporate office, you MUST use a hard‑wired Ethernet connection. Both wireless networks will fail in this scenario. Please stop by the IT office if you need an ethernet cable.**

These are your options for connecting to internet during setup:

Plug in with an ethernet cable. This is preferred.
If you're in a Davey office and must use Wi-Fi, connect to Davey GUEST Wireless. The password is "davey1880". This option does not work at the corporate office.
Connect to your home Wi-Fi or your hotspot (we recommend avoiding the hotspot, if possible, due to their unreliable connection, but it can work).

Please be advised: This process may take up to an hour or more to complete.

Step 1 — Unbox & Power On

Unbox the computer and plug in all cords (power, ethernet, monitors, dock, etc.), then power on the computer.

Step 2 — Begin Autopilot Setup (Duo Prompt Here)

Select your country/region.
Connect to a network (NOT Davey Wireless).
Sign in using your Davey email address and password.
Be prepared to approve a Duo prompt.

Step 3 — Device Setup Begins

You may choose to restore your Windows settings from a backup or “Set up as a new PC.” We recommend choosing your previous computer for backup, as this will save you time later. If no backup exists, the prompt will be skipped automatically. This does not restore all of your files and applications; it's for system settings and any previously installed Microsoft Store apps. OneDrive/Google Drive will restore your files if they were previously backed up to the cloud.
This takes roughly 20 minutes. The computer will reboot automatically when device setup is complete. If you receive an error during device setup, you most likely connected to Davey Wireless, or are having internet issues.

If device setup fails and you get an error, please follow the steps below:

Click Reset Device.
Click Yes to confirm.
Before Windows loads, the BIOS/firmware presents the message: “A configuration change was requested to clear this computer’s TPM…”. When prompted, press F12 to clear TPM.
Once the device reset is complete, repeat steps 1–5.

Step 4 — Account Setup (Duo Prompt Here)

After device setup completes and the computer reboots, sign in again using your Davey email address and password.
- Important: Since we are moving away from domain joined devices, your username will NOT work. You MUST sign in using your Davey email address and password.
Shortly after signing in, you'll be required to approve another Duo push notification in order to proceed.
- Important: If the window times out due to inactivity, click "Try Again". Do NOT close the window or setup will fail. You will have to restart from the beginning.

If the setup fails and you get an error, please follow the steps below:

Click Reset Device.
Click Yes to confirm.
Before Windows loads, the BIOS/firmware presents the message: “A configuration change was requested to clear this computer’s TPM…”. When prompted, press F12 to clear TPM.
Once the device reset is complete, repeat steps 1–5.

TIP: You may configure a Windows Hello PIN as a secure alternative to your password when signing in to your computer. This can be set up after logging in by navigating to Settings > Accounts > Sign‑in options. Please note that the Microsoft Authenticator app must be installed and configured on your mobile device before you can use this feature.

An example of what happens if you fail to approve Duo.

Step 5 — Default App Deployment

Several minutes after logging in, you’ll receive a “Message from IT” indicating the device is being set up. The following default applications install automatically.
- Teams
- Adobe
- Microsoft Edge
- Davey Printer Installer Client
- Office 365 (if you're licensed for it)
This may take up to an hour or longer depending on network speed.

Below is a list of some apps that are NOT installed by default:

These apps can be installed from the App Catalog in the Self‑Service Client (found using Windows Search). Any additional applications not listed in the Self‑Service Client can be downloaded directly from their respective websites.
- SAP GUI
- Google Chrome
- Google Drive
- RingCentral