SAM: How Do I Claim My Davey Account

Before you can sign into any Davey system, you need to complete a self-registration process called "Account Claim".  These steps can be performed using any computer or mobile device (like a smartphone) with Internet access.  During account claim, you'll learn your username, configure two-factor authentication, and set your password.

Step 1: Install Duo Mobile app on your smartphone

Davey uses Duo two-factor authentication to protect access to e-mail and sensitive data.  Installing the Duo Mobile app on your smartphone before starting the account claim process makes the process a little easier.  If you do not have a smartphone, you can skip this step and use text messaging to receive two-factor authentication codes instead.

Step 2: Visit https://sam.davey.com and click on the Claim My Account link.

Step 3: Enter your Employee Number and your birth date.

You can find your employee number on your pay stub, or check with your supervisor.

Step 4: Review and acknowledge Davey's Acceptable Usage Policy.

Step 5: Enroll for Two-Factor Authentication

If you are claiming your account on a smartphone..

1. 1. Tap Next on the Welcome to Duo Security Screen
   2. Install Duo Mobile using your device's app store (if you haven't done so already)
   3. Choose Duo Mobile
   4. Enter your phone number
   5. Confirm the number is correct 
   6. Press send me a passcode and enter it in the box provided
   7. Press Next when asked to download Duo mobile then Continue
   8. Tap Open when prompted to go to the Duo app
   9. Enter and save a name for the account
   10. Return to the internet browser where you were claiming your account and press Continue
   11. Lastly, press Login with Duo to be sent your first push notification

   * If you are not using the Duo mobile app you will select phone number in step 3 and will be set up for SMS text verifications.

    

   If you are claiming your account on a computer..

   1. Click Next on the Welcome to Duo Security Screen
   2. Install Duo Mobile on your device (if you haven't done so already), then click I have Duo Mobile installed
   3. Choose Duo Mobile
   4. Enter your phone number
   5. Confirm the number is correct
   6. Verify the code that was sent in the text message
   7. Press Next when asked to download Duo mobile
   8. Open the Duo mobile app, tap the + button in the top right corner, select Use QR code, and scan the QR code on the computer screen
   9. Name the account on your phone and press save
   10. Press Continue
   11. Lastly, press Login with Duo to be sent your first push notification

   * If you are not using the Duo mobile app you will select phone number in step 3 and will be set up for SMS text verifications.

If you selected Other in the steps above, and now you're ready to link a smartphone app, follow these instructions to complete the activation.

Step 6: Write down your Davey User ID

If you have a Davey e-mail address, you can use it as your username to sign into most Davey systems, otherwise you will need to sign on using your Davey User ID.

Step 7: Update your personal information.

Please provide a recovery number or an alternate (non-Davey) email address, so you can use our self-service tools to unlock or reset a forgotten password any time day or night.

Step 8: Set your password.

Your account is now ready for use! The system will forward you to a landing page with some useful information to help you get started.

Please call 330-673-9515 x8555 or open a ticket at help@davey.com if you still need assistance